Store Policies Provides information on store policies.

Terms & Conditions

Making a purchase:

Making a purchase could not be easier. Just browse our website, click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to process your order. We accept most credit/debit cards.

Credit card security: 

We take your security very seriously so for your peace of mind all payments are processed using the highest level of security available. The page where you enter card information goes direct to a secure server & we never store your card information and there are no paper receipts.

Shipping and handling:

Next Working Day Delivery Update 2023 - Please note, we cannot currently guarantee Next Working Day Delivery will arrive on the Next Working Day, please allow an extra day for your order to arrive. Orders requesting Next Working Day will be shipped promptly using either a courier service or Royal Mail Special Delivery but services are still advising of possible delays. Working Days do not include Saturdays, Sundays or Bank Holidays. We aim to dispatch all orders within 24 hours, all orders placed before 1pm will be shipped the same day. We cannot use the 1 working day courier for deliveries to Northern Ireland, Scottish Highlands, Isle of Man, Isle of Wight & all Offshore locations, orders received from these locations will be sent on a slower service with Royal Mail. If you specify a safe place for the parcel to be left you waiver the right to any compensation should the item not be received. The following information is a guide. Actual postage costs may vary and will be calculated upon checkout. PLEASE NOTE THAT NEXT DAY POSTAGE CANNOT BY GUARANTEED, 99% OF PARCELS WILL ARRIVE ON TIME BUT WE CANNOT BE HELD RESPONSIBLE IF ANYTHING GOES WRONG.

Delivery times for international orders will vary depending on the shipping method used and the destination country. We cannot be held responsible for any delayed items as once it has left our premises it is in the hands of the postal/courier company. While we have made every effort to ensure the correct shipping costs have been charged at checkout some products and locations might incur a surcharge with the couriers. If this is the case we will inform you of the costs at the earliest opportunity or give the option to cancel the order and receive a full refund.

Tax charges: 

On orders for delivery within the UK or the European Union, 20% VAT is payable and is included in the prices displayed.


You can return any item within 14 days of receipt in its original unused condition with all original packaging - for any reason. You must notify us of your wish to cancel in writing (within the 14 days) in the form of a letter, email or fax. We will credit you for the full value of goods returned less our postal costs as charged. If you do need to return any item under the distance selling act our terms are that this cost is your cost as the buyer & we will not refund or cover this amount or be responsible for collecting the item. Our returns address is: British Dog, PO Box 6913, Whetstone, Leicester, LE8 6XE. Returns must be made by a Royal Mail Tracked/Insured service as couriers will not deliver to the PO Box. Goods returned used within or outside the ‘14 day cooling off’ period will be subject to a hiring charge and receive an ex-hire refund based on the length of time held, 4 weeks is the minimum. Used goods returned outside our maximum Hire Period will be subject to an assessment of value. Goods returned for a refund outside the '7 day cooling off period' may be subject to restocking fees. For International Returns (ie. from outside of the EU) a Custom's Declaration stating that the goods are being returned, either for replacement or refund, must be included with the Shipment. We are unable to accept International Returns without this correct documentation. All items described as ex-demo, used, shop display seconds, as new or ex-hire are obviously not brand new so carry a 30 day warranty unless otherwise stated. This enables buyers to use the product & verify that the product has been fully tested to work as designed.

Due to hygiene reasons we cannot offer refunds on whistles unless faulty or not as described. DVDs are not covered under the returns policy unless faulty.

Damaged Goods: 

In the unlikely event that your package arrives visibly damaged, under no circumstances should you accept the delivery. However, should damage not be apparent on delivery please notify us immediately so that we can submit a claim without delay (many carriers have very tight deadlines).

Faulty Goods: 

Any goods under 6 months of age returned with a genuine fault will be repaired or replaced then returned to you without delay. Faulty goods returned to British Dog over 6 months of age which are eligible for replacement under the manufacturer's extended warranty are subject to a 12.00 handling & return postage charge. Returned items must be in a clean & sanitary state. We have many items returned with absolutely no faults except for user error or batteries that have expired. Please note that the batteries in the products are FREE & enable us to test all orders being sent out. ANY & ALL batteries are not guaranteed. Battery life term is due to usage. Any units sent back to us for fault checking that are found to be working well without fault will be subject to a standard administration fee of £15.00, this includes supplying new batteries & P&P. If you do need to return any item under the distance selling act our terms are that this cost is your cost as the buyer and we will not refund or cover this amount or be responsible for collecting the item, our returns address is: British Dog, PO Box 6913, Whetstone, Leicester, LE8 6XE.

Contact us: 

If you need to contact us on any matter, please email us or call.

Privacy policy: do not disclose your information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. None of the above affects your statutory rights.

WEEE Regulations:

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

  • Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.

  • Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

    Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

    British Dog is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

    For example, if a customer bought a bark collar from us we would accept their old bark collar and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.

    Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol. Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled
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